1 reviews | Active since Dec 2015
CIELO AFTER SALES CARE APPALLING
Purchased (paid for goods on the 29th November ) with a promise I would receive my goods between 5-10 working days & by the 17th as I desperately needed the goods to use.12 working days later still waiting. Numerous phone calls to them with nobody taking any responsibility & not one call returned (spoke to four individuals) to advise me of any progress. I had to personally visit the store this morning (as no one returned my call with an answer).The store blames ALL the delivery companies !!ALL ! Why are they dealing with multiple companies who are providing such a poor service ??They took my R6000 nearly three weeks ago & was promised delivery between 4-5 pm today , At 5pm still nothing & I am waiting for the Cielo in store guy to phone me back as he promised he would...… They almost humour your frustration ! Definitely not a store to purchase from if their after sales care is so pathetic/appalling!
We are deeply sorry to learn about your frustrations and the service levels you have received. We have escalated this matter to the relevant manager and will ensure that you are contacted soon with clarity on this matter. Some of the specific points you have raised will also be discussed with the store’s management.
Our standard delivery time frame is 5-10 days from order, however over this period (especially after Black Friday) deliveries may take up to 3 weeks. This extended time frame should have been communicated to you by the store on the date of purchase. We work with multiple reputable contracted transporters to handle our deliveries, however, due to the high volume of shipments over this period and especially after Black Friday most transporters are struggling to clear the backlogs.
We sincerely apologise for the inconvenience and for any miscommunication on our part. We hope that we can have the matter resolved speedily and that you will consider us for your next furniture purchase.
Sincerely
Customer Service Department
We are deeply sorry to learn about your frustrations and the service levels you have received. We have escalated this matter to the relevant manager and will ensure that you are contacted soon with clarity on this matter. Some of the specific points you have raised will also be discussed with the store’s management.
Our standard delivery time frame is 5-10 days from order, however over this period (especially after Black Friday) deliveries may take up to 3 weeks. This extended time frame should have been communicated to you by the store on the date of purchase. We work with multiple reputable contracted transporters to handle our deliveries, however, due to the high volume of shipments over this period and especially after Black Friday most transporters are struggling to clear the backlogs.
We sincerely apologise for the inconvenience and for any miscommunication on our part. We hope that we can have the matter resolved speedily and that you will consider us for your next furniture purchase.
Sincerely
Customer Service Department