MI
Mkholow I
1 reviews | Active since Apr 2026
08 Apr 2026, 15:47
Cielo
Lead times are way too long, way too long. The delivery fee is ridiculous, for businesses. The uncer*****y of lead times from supplier? 4months wait with still no way forward?
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Cielo's replyOfficial
10 Apr 2026, 09:07Good day
Thank you for sharing your feedback.
We sincerely apologise for the frustration caused by the extended lead time and we understand how disappointing it is to wait. Lead times can occasionally be impacted by supplier production schedules and logistics, but we completely understand that the wait is far from ideal. Please rest assured that we are following up with the relevant teams and suppliers to obtain the best possible solution.
We also appreciate your comments regarding the delivery fees, and we will ensure that this feedback is shared with the relevant department for review.Thank you for your patience while we work to resolve this matter, and we will be in contact with you as soon as we have further information.
Kind Regards
Customer Service Team
Thank you for sharing your feedback.
We sincerely apologise for the frustration caused by the extended lead time and we understand how disappointing it is to wait. Lead times can occasionally be impacted by supplier production schedules and logistics, but we completely understand that the wait is far from ideal. Please rest assured that we are following up with the relevant teams and suppliers to obtain the best possible solution.
We also appreciate your comments regarding the delivery fees, and we will ensure that this feedback is shared with the relevant department for review.Thank you for your patience while we work to resolve this matter, and we will be in contact with you as soon as we have further information.
Kind Regards
Customer Service Team
Cielo's reply10 Apr 2026, 09:07
Official
Good day
Thank you for sharing your feedback.
We sincerely apologise for the frustration caused by the extended lead time and we understand how disappointing it is to wait. Lead times can occasionally be impacted by supplier production schedules and logistics, but we completely understand that the wait is far from ideal. Please rest assured that we are following up with the relevant teams and suppliers to obtain the best possible solution.
We also appreciate your comments regarding the delivery fees, and we will ensure that this feedback is shared with the relevant department for review.Thank you for your patience while we work to resolve this matter, and we will be in contact with you as soon as we have further information.
Kind Regards
Customer Service Team
Thank you for sharing your feedback.
We sincerely apologise for the frustration caused by the extended lead time and we understand how disappointing it is to wait. Lead times can occasionally be impacted by supplier production schedules and logistics, but we completely understand that the wait is far from ideal. Please rest assured that we are following up with the relevant teams and suppliers to obtain the best possible solution.
We also appreciate your comments regarding the delivery fees, and we will ensure that this feedback is shared with the relevant department for review.Thank you for your patience while we work to resolve this matter, and we will be in contact with you as soon as we have further information.
Kind Regards
Customer Service Team