RA
Raeesa A
1 reviews | Active since Sept 2019
13 Sept 2019, 17:06
Cielo 14 days money back false advertising
I purchased 2 occasional chairs royal blue color ,courier delivers the following week I’m so exited, open the boxes all to find out it’s black sofas ,immediately send them and email and call them complaining about my order I ,I spoke to the lady who apologized and said the royal blue was out off stock but she don’t know how ,they ended up sending black sofas ,anyway we arrange courier to collect the sofas, it was collected, no call or email to tell me whats the next step I had to call them and ask for my money back, 14 days money back nonesense !client service zero rating !
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Cielo's replyOfficial
02 Oct 2019, 16:17Dear Raeesa, Thank you for your feedback. We take every review seriously and investigate each query in order to address the complaints or concerns raised and to improve service on our side.
Please allow us to start by apologizing for the inconvenience caused. A full investigation has been done and brought to the attention of management. Action has been taken accordingly as to prevent errors, such as this, from happening again in future.
It was confirmed by our after sales department that the incorrect items were collected and a full refund paid to yourselves.
Please, once again, accept our apologies and we hope that you would consider us again in future. We are confident we will not let you down again.
Sincerely,
The Customer Service Department
on behalf of The Management Team
Please allow us to start by apologizing for the inconvenience caused. A full investigation has been done and brought to the attention of management. Action has been taken accordingly as to prevent errors, such as this, from happening again in future.
It was confirmed by our after sales department that the incorrect items were collected and a full refund paid to yourselves.
Please, once again, accept our apologies and we hope that you would consider us again in future. We are confident we will not let you down again.
Sincerely,
The Customer Service Department
on behalf of The Management Team
Cielo's reply02 Oct 2019, 16:17
Official
Dear Raeesa, Thank you for your feedback. We take every review seriously and investigate each query in order to address the complaints or concerns raised and to improve service on our side.
Please allow us to start by apologizing for the inconvenience caused. A full investigation has been done and brought to the attention of management. Action has been taken accordingly as to prevent errors, such as this, from happening again in future.
It was confirmed by our after sales department that the incorrect items were collected and a full refund paid to yourselves.
Please, once again, accept our apologies and we hope that you would consider us again in future. We are confident we will not let you down again.
Sincerely,
The Customer Service Department
on behalf of The Management Team
Please allow us to start by apologizing for the inconvenience caused. A full investigation has been done and brought to the attention of management. Action has been taken accordingly as to prevent errors, such as this, from happening again in future.
It was confirmed by our after sales department that the incorrect items were collected and a full refund paid to yourselves.
Please, once again, accept our apologies and we hope that you would consider us again in future. We are confident we will not let you down again.
Sincerely,
The Customer Service Department
on behalf of The Management Team