JL
Jhean L

1 reviews | Active since Jun 2023

02 Jun 2023, 15:15

Ciealo Furniture - Support

There are few things so disappointing as waiting in anticipation for and expensive delivery and then your order is wrong and broken. Getting new furniture started as an exciting journey and ended up infuriating me to the point where I want to get violent.

1. Delivery - Wrong color couch and the patio set is broken 2. The contact number on GOOGLE is wrong. 3. The store manager can't help you, you have to deal with a call center agent. 4. The agent can't tell you when they will collect. 5. They also can't tell you when they will replace. 6. And with photo evidence you still have to have a argument with the agent about the products.

Got hold of the head office number eventually a message was taken, not even a manager can return a call.

Here is my money, give me what I bought. Things go wrong I get it, but then fix it and quick, then all is forgiven.

I feel ****** and disappointed.

0
Replies (1)
Cielo
Cielo's reply05 Jun 2023, 15:30
Official
Dear Jean 

Thank you for your review.

I'm sorry to hear about your frustrating experience with your furniture delivery. 

Our Customer Care Team has emailed you regarding the resolution of your query and the exchange is in progress for the Patio set.

Should you have any other concerns, you may advise the Customer Care agent assisting you. 

Kind regards
Cielo Customer Care