Charlotte Double bed

I purchased a Charlotte Double bed headboard and base. To my disappointment when we assembled it, the base doesn't fit in the headboard. When logged a complaint to Cielo Customer service, I was asked to take the measurements myself and send it back to them. I was very disappointed with Cielo with the inability to Quality Assure their product before dispatching it. If someone had fitted the two items after manufacturing, they would have picked up the mistake. I am still waiting for them to fix the problem.