1 reviews | Active since Feb 2025
Charles
Quality wise extremely exceptional, and pricing on the higher side but you pay for quality. I'm seriously disappointed with Cielo Furniture. I recently purchase a desk that would as they supply it fit into my car but they are an online company and like they said a showroom only. When in the Alberton store they did not have the item on display so i purchased it looking at it online. When it arrived I found it to big and needed the smaller unit. to deliver this unit they charge R1100 and now that I want to exchange it they are once again billing me. this is madness, companies like takealot deliver for free and exchange for free. then the company Triton Express communication is seriously bad. my advise to any one Cielo delivery fees are outrageous and simply put you can get same quality at other places for lot less delivery costs.
Thank you for taking the time to share your feedback with us.
We appreciate the comments regarding the quality of the products and are pleased to hear that you found the desk to be of exceptional quality. We’re very sorry to hear about your experienced with the delivery and exchange process. This is not the experience we want for our customers. Your feedback has been noted and will be shared with the relevant teams as we continuously work to improve our service and delivery processes. We appreciate you bringing this to our attention and thank you for your honesty.
Please look out for our email regarding your exchange.
Warm regards,
Customer Service Team
Thank you for taking the time to share your feedback with us.
We appreciate the comments regarding the quality of the products and are pleased to hear that you found the desk to be of exceptional quality. We’re very sorry to hear about your experienced with the delivery and exchange process. This is not the experience we want for our customers. Your feedback has been noted and will be shared with the relevant teams as we continuously work to improve our service and delivery processes. We appreciate you bringing this to our attention and thank you for your honesty.
Please look out for our email regarding your exchange.
Warm regards,
Customer Service Team
Thank you for the update.
We are happy to hear that the problem has been solved.
Warm regards,
Customer Service Team
Thank you for the update.
We are happy to hear that the problem has been solved.
Warm regards,
Customer Service Team
