RGr
Rosalind Gerber ros.gerber
1 reviews | Active since Apr 2024
04 Apr 2024, 10:32
chair
The product is great. On the site a courier rate is quoted and at check out it doubled. The lead time from payment to receipt was a bit long. It was a challenge to find the banking details as I had closed the EFT payment window and had to duplicate my order so that I could access the banking details again.
Helpful (0)
Replies (1)0
Replies (1)
Cielo's replyOfficial
04 Apr 2024, 11:36Good day Rosalind,
Thank you for taking the time to share your feedback with us. We're delighted to hear that you're enjoying your new chair and that you find the product to be great.
Thank you for taking the time to share your feedback with us. We're delighted to hear that you're enjoying your new chair and that you find the product to be great.
We also apologize for any delays you encountered in receiving your order. We understand that timely delivery is important, and we are constantly working to improve our shipping processes to minimize lead times.
Regarding the challenge you faced with accessing the banking details for EFT payment, we apologize for the inconvenience caused.
Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention.
Regards
Customer Care Services
Cielo's reply04 Apr 2024, 11:36
Official
Good day Rosalind,
Thank you for taking the time to share your feedback with us. We're delighted to hear that you're enjoying your new chair and that you find the product to be great.
Thank you for taking the time to share your feedback with us. We're delighted to hear that you're enjoying your new chair and that you find the product to be great.
We also apologize for any delays you encountered in receiving your order. We understand that timely delivery is important, and we are constantly working to improve our shipping processes to minimize lead times.
Regarding the challenge you faced with accessing the banking details for EFT payment, we apologize for the inconvenience caused.
Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention.
Regards
Customer Care Services