MP
Marinda P
1 reviews | Active since Dec 2024
27 Mar 2025, 09:27
Ceilo, wrong delivery, 5 months
On 24 Oct 2024 I ordered 3 headboards at Ceilo . Today I have not received the 3rd headboard in the right colour! And they cannot get the ordered colours right. I have received the the same wrong colour headboard 5 times, under different colour names. But my sample colour, that I have sent them, I have yet not received.
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Cielo's replyOfficial
27 Mar 2025, 10:14Dear Marinda,
We sincerely apologize for the repeated issues with your order.
We understand your frustration with receiving the incorrect colour and the delay in getting the right one.
This is not the standard of service we aim to provide, and we are actively investigating this matter to ensure it is resolved promptly.
We appreciate your patience and will make every effort to ensure you receive the correct headboard in the colour you requested.
Kind Regards,
Customer Service Team.
We sincerely apologize for the repeated issues with your order.
We understand your frustration with receiving the incorrect colour and the delay in getting the right one.
This is not the standard of service we aim to provide, and we are actively investigating this matter to ensure it is resolved promptly.
We appreciate your patience and will make every effort to ensure you receive the correct headboard in the colour you requested.
Kind Regards,
Customer Service Team.
Cielo's reply27 Mar 2025, 10:14
Official
Dear Marinda,
We sincerely apologize for the repeated issues with your order.
We understand your frustration with receiving the incorrect colour and the delay in getting the right one.
This is not the standard of service we aim to provide, and we are actively investigating this matter to ensure it is resolved promptly.
We appreciate your patience and will make every effort to ensure you receive the correct headboard in the colour you requested.
Kind Regards,
Customer Service Team.
We sincerely apologize for the repeated issues with your order.
We understand your frustration with receiving the incorrect colour and the delay in getting the right one.
This is not the standard of service we aim to provide, and we are actively investigating this matter to ensure it is resolved promptly.
We appreciate your patience and will make every effort to ensure you receive the correct headboard in the colour you requested.
Kind Regards,
Customer Service Team.