Ceilo - Worst Customer Service

We ordered a coffee table online and a broken table was delivered on the 13th of April, I proceeded to call them and create a ticket to return the item that very same day. It took them until the 28th of April to collect the table and within those 2 weeks, if we did not call or email, we didn't get any feedback/update. Even sometimes when we did email or call, we didn't get an update. It took them a week to locate the coffee table themselves. I then expressed I want a refund rather than a replacement and my refund came in today, the 16th of May. It took over a month for them to collect their own table, locate it, and refund my money. It was honestly the worst customer service I had ever experienced. Ceilo has MASSIVE improvements to make in this department.