BN
Boitumelo N
1 reviews | Active since Jun 2023
17 Jun 2023, 10:36
Ceilo online shopping
I did a lay-by for novella cast iron pots order number 210911.I cancelled the lay-by on Tuesday because I was gifted the pot's.I sent a message via their website, received automated message saying will get back to you shortly, never did ever call. Instead I called for cancellation then they sent me a email to provide necessary documents for account department.I sent everything till this day I'm waiting for my refund, I even sent a email to ask how does the procedure go ,no response.The service I received was very poor I'll never buy online with them again
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Cielo's replyOfficial
19 Jun 2023, 09:02Dear Boitumelo
Thank you for taking my call.
I apologize again for the inconvenience caused.
As discussed, the sales team will be in contact with you regarding the refund.
As a valued client we would like to thank you for your business and we look forward to assisting you again in future.
Warm regard
Cielo Customer Care
Thank you for taking my call.
I apologize again for the inconvenience caused.
As discussed, the sales team will be in contact with you regarding the refund.
As a valued client we would like to thank you for your business and we look forward to assisting you again in future.
Warm regard
Cielo Customer Care
Cielo's reply19 Jun 2023, 09:02
Official
Dear Boitumelo
Thank you for taking my call.
I apologize again for the inconvenience caused.
As discussed, the sales team will be in contact with you regarding the refund.
As a valued client we would like to thank you for your business and we look forward to assisting you again in future.
Warm regard
Cielo Customer Care
Thank you for taking my call.
I apologize again for the inconvenience caused.
As discussed, the sales team will be in contact with you regarding the refund.
As a valued client we would like to thank you for your business and we look forward to assisting you again in future.
Warm regard
Cielo Customer Care