JR
James R
1 reviews | Active since Jun 2020
07 Jul 2023, 15:44
Ceilo
We ordered a bed and once we opened the box we found that the slats velcro was upside down.We purchased the bed in May.We have sent the item back and still have not received the new one.Ive been told that the delivery truck was hijacked.I would not recommend Ceilo as there after sales is shocking.
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Cielo's replyOfficial
07 Jul 2023, 16:33Dear James
Thank you for the feedback regarding your bed.
We are sorry to hear about the experience and would like to apologise for the inconvenience caused.
We can assure you that the replacement has been dispatched and the new tracking details have been emailed to you directly.
Best regards
Cielo Customer Care.
Thank you for the feedback regarding your bed.
We are sorry to hear about the experience and would like to apologise for the inconvenience caused.
We can assure you that the replacement has been dispatched and the new tracking details have been emailed to you directly.
Best regards
Cielo Customer Care.
Cielo's reply07 Jul 2023, 16:33
Official
Dear James
Thank you for the feedback regarding your bed.
We are sorry to hear about the experience and would like to apologise for the inconvenience caused.
We can assure you that the replacement has been dispatched and the new tracking details have been emailed to you directly.
Best regards
Cielo Customer Care.
Thank you for the feedback regarding your bed.
We are sorry to hear about the experience and would like to apologise for the inconvenience caused.
We can assure you that the replacement has been dispatched and the new tracking details have been emailed to you directly.
Best regards
Cielo Customer Care.