Case:50482 - absolutely no customer service

I bought a leather recliner last year April and about 10% of the leather on the back rest has come off. I lodged a complaint with customer care on the 30th of January only to get a reply on the 3rd of February from Sibongile Kganare asking if I have packaging material for the chair. after trying to contact her throughout the week to get an update I got an email from her confirming my address and that she would arrange for a pickup. I managed to get Sibongile of the phone on the 10th of February where she promised that she would immediately arrange with the couriers for a pick up and send the photos of the chair to their repairs department to see if I could get a replacement chair much quicker. I once again tried contacting her each day again until she finely sent me an email on the 15th saying that once the item has been returned and assessed a decision will be made if the chair will be replaced or repaired. Once again I have tried to contact her again. This mourning she sent me a mail stating that she has contacted the couriers and my chair will be picked up. It is almost 3 weeks that I am waiting for the chair to be 'picked up' . It seems that I am being given the run around and that Cielo has no intention of repairing or replacing the chair. To all potential Cielo furniture buyers, beware!!!!