BR
Brent R
1 reviews | Active since Aug 2015
22 Mar 2019, 16:12
Can't deliver
They are unable to arrange delivery. You are expected to phone them, in order to arrange a date and even then, they give you the run around and ask you to phone the branch, who then asks you to phone the warehouse.
And when they do finally deliver, they deliver the wrong thing, only to never arrange a new delivery date.
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Cielo's replyOfficial
31 Mar 2019, 16:57 Dear Brent Thank you for your feedback on Hello Peter. All feedback from our customers, whether positive or negative, helps us to identify areas to improve our product and service offering.
I hereby wish to sincerely apologize for the lack in service you have received. That is not the level of service we at Cielo are trained to give.
I confirm that, upon my investigation into this matter, I received confirmation that a refund was requested and that the progress thereof has been communicated with you.
Please accept our apologies once again and we hope that you would consider buying from Cielo again in future.
Sincerely. CIELO On behalf of Cielo Management Team
I hereby wish to sincerely apologize for the lack in service you have received. That is not the level of service we at Cielo are trained to give.
I confirm that, upon my investigation into this matter, I received confirmation that a refund was requested and that the progress thereof has been communicated with you.
Please accept our apologies once again and we hope that you would consider buying from Cielo again in future.
Sincerely. CIELO On behalf of Cielo Management Team
Cielo's reply31 Mar 2019, 16:57
Official
Dear Brent Thank you for your feedback on Hello Peter. All feedback from our customers, whether positive or negative, helps us to identify areas to improve our product and service offering.
I hereby wish to sincerely apologize for the lack in service you have received. That is not the level of service we at Cielo are trained to give.
I confirm that, upon my investigation into this matter, I received confirmation that a refund was requested and that the progress thereof has been communicated with you.
Please accept our apologies once again and we hope that you would consider buying from Cielo again in future.
Sincerely. CIELO On behalf of Cielo Management Team
I hereby wish to sincerely apologize for the lack in service you have received. That is not the level of service we at Cielo are trained to give.
I confirm that, upon my investigation into this matter, I received confirmation that a refund was requested and that the progress thereof has been communicated with you.
Please accept our apologies once again and we hope that you would consider buying from Cielo again in future.
Sincerely. CIELO On behalf of Cielo Management Team