Buyer beware. Disappointment after disappointment

I had an incredibly disappointing experience with Cielo Brooklyn. First, the price of the item I wanted to purchase increased by R1000 without any prior notice. I was initially informed that this was the standard retail price, but when I went back TWO DAYS LATER I was told there was an annual price increase one day earlier that was conveniently kept quiet. They refused to honor the original price. Next, I ordered the item in the wrong color because I was misled. In the showroom, I was told the item was only available in that specific color. When I placed the order on their website, I realized it was the wrong color. The website is also incredibly unclear—there’s no option to select a model and then choose a color. Each color is listed as a separate item, and they are scattered randomly, which makes it very confusing. When the items were finally delivered, it took two weeks to return them. I am still waiting for the new items to arrive. I am absolutely dissatisfied with the service and the lack of transparency and professionalism. I will definitely think twice before using Cielo again.