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Ramón Collins

1 reviews | Active since Feb 2022

17 Feb 2022, 13:25

Broken items and no refund

Ordered a coffee table early in January, it was delivered broken and I had it returned. Waited approximately 3 weeks for them to send a replacment unit, but it was also broken. I then requested a refund, and have now been waiting 2 weeks for the refund to be actioned. No communication from them regarding the matter anymore.

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Replies (3)
Cielo
Cielo's reply17 Feb 2022, 16:46
Official
Dear Ramon,

Thank you for your review. 

We are truly sorry that you’ve had this experience with us.
We would like to apologize for the delay in having your issue resolved.

We will investigate and update you regarding same. Your issue at hand will be given our utmost and urgent attention.

 Kindly accept our apologies for any inconvenience incurred.

 Regards
 Customer Care Department
RC
Ramón Collins's update21 Feb 2022, 11:09
Reviewer Update
Hi.

Still no contact from you... This is honestly the WORST service I've ever received...

Please ensure refund is done before close of business tomorrow, failimg which I will persue legal action with costs...
Cielo
Cielo's reply21 Feb 2022, 17:02
Official
Dear Ramon,

I can confirm that the Customer Care Consultant did forward you the Proof of Payment via email.

Kind Regards
Customer Care