1 reviews | Active since Aug 2014
Borus covered furniture! Absolutely disgusting Cielo!
We ordered dining chairs and a side table from Cielo, before my husband paid he asked when delivery would take place (on Saturday the 17th) prior to making payment he was told that we would get delivery on the 20th. As soon as he made payment he was then told that we would get delivery by Thursday. He explained to them that we need these items as we were having a function and we needed it before Friday.
On Friday they arrived to deliver. One of the chairs looked like the legs were standing in water. The most horrific thing however was the Borus eaten side table that they delivered to us. That was shocking, it had borus on the side table and borus eaten holes all over the piece. We had paid a lot of money for these items and this is the service and the type of goods received??? How do you send Borus eaten furniture to a client??? Absolutely shocking and disgusted. Up until now we have not received a response from Cielo.
Thank you for your review.
Kindly advised that the items in question are manufactured from recycled/reclaimed pine which has of course been exposed to various elements, including possible woodworms, and hence also the various holes in the timber. It is therefore not unusual for residue in the timber, including wood powder, dust, or even dead termites to still fall from the wood – especially initially after moving, installing, or transporting the items – or even if when the item is perhaps moved, rattled, or bumped.
However your request is being honored and your customer care agent is in the process resolving the matter.
Please check your mails as there has been a mail sent to you from your assigned agent. Ticket number 77665.
Kind Regards
Customer Care
Thank you for your review.
Kindly advised that the items in question are manufactured from recycled/reclaimed pine which has of course been exposed to various elements, including possible woodworms, and hence also the various holes in the timber. It is therefore not unusual for residue in the timber, including wood powder, dust, or even dead termites to still fall from the wood – especially initially after moving, installing, or transporting the items – or even if when the item is perhaps moved, rattled, or bumped.
However your request is being honored and your customer care agent is in the process resolving the matter.
Please check your mails as there has been a mail sent to you from your assigned agent. Ticket number 77665.
Kind Regards
Customer Care
Your items should be quality controlled and should have been treated properly to ensure that despite being reclaimed or recycled that this does not happen.
I do not appreciate your patronizing response and I will be taking this further.
Your items should be quality controlled and should have been treated properly to ensure that despite being reclaimed or recycled that this does not happen.
I do not appreciate your patronizing response and I will be taking this further.
Thank you for your response.
Please be advised that your customer agent will be in contact with you to discuss your matter further.
Kind Regards
Customer Care
Thank you for your response.
Please be advised that your customer agent will be in contact with you to discuss your matter further.
Kind Regards
Customer Care