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Maricia M
1 reviews | Active since Feb 2025
08 Feb 2025, 16:04
Black poster bed faulty
Cielo's after sale service is the worst!! Bought a black poster bed in Dec...I've been trying since early January for them to reslive my issue. The holes are too small and it didn't align. I have to constantly follow up to get them to resolve the matter. I requested that it be collected and want a full refund because poor workmanship is evident!!
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Cielo's replyOfficial
10 Feb 2025, 09:43Dear Maricia,
We sincerely apologize for the frustration you've experienced with our after-sale service and the issues with your bed.
This is not the experience we strive to provide.
We understand your concerns and will prioritize resolving this matter quickly.
We’ve noted your request for a collection and full refund and will ensure to address this with your customer care agent.
Thank you for your patience.
Kind Regards,
Customer Service Team.
We sincerely apologize for the frustration you've experienced with our after-sale service and the issues with your bed.
This is not the experience we strive to provide.
We understand your concerns and will prioritize resolving this matter quickly.
We’ve noted your request for a collection and full refund and will ensure to address this with your customer care agent.
Thank you for your patience.
Kind Regards,
Customer Service Team.
Cielo's reply10 Feb 2025, 09:43
Official
Dear Maricia,
We sincerely apologize for the frustration you've experienced with our after-sale service and the issues with your bed.
This is not the experience we strive to provide.
We understand your concerns and will prioritize resolving this matter quickly.
We’ve noted your request for a collection and full refund and will ensure to address this with your customer care agent.
Thank you for your patience.
Kind Regards,
Customer Service Team.
We sincerely apologize for the frustration you've experienced with our after-sale service and the issues with your bed.
This is not the experience we strive to provide.
We understand your concerns and will prioritize resolving this matter quickly.
We’ve noted your request for a collection and full refund and will ensure to address this with your customer care agent.
Thank you for your patience.
Kind Regards,
Customer Service Team.