Beyond applaud

I am beyond applaud at Cielo. In April I ordered a study bunk bed and mattress on their website for R13 000 or so. After processing and paying for the order I was sent an email that they are out of stock. I was told that my order will be delivered sometime mid/end May-June. I sent them an email wanting to cancel. But the sales lady (Taryn) who was dealing with my order convinced me otherwise. And because I couldn’t find a similar bunk bed anywhere for that price, I accepted but I asked her to give me a discount. She gave me a R350 gift voucher to buy from them with it. I don’t know what I was supposed to do with a R350 gift voucher as most of their stuff is more than R350. Anyway I refused the voucher and was credited R350 into my account. The bed was eventually delivered first week of July. My worst mistake is now in July on the 15th I ordered cast iron pot set. There was a note saying that they are going to have stock from the 15th July so despite my previous drama with them I ordered and paid. A few days later my order was confirmed but was placed on back order, I called to enquirer why as their website was saying they’ll have stock from 15/07, only to be told by Khaya that they do have stock. They will have it on the 03/08. On the 04/08 I called her as she was not coming back to me. I was told that they still don’t have stock. They are going to have in a few days and when they do receive it’s going to take, I cannot remember how many days to receive my orders. I was beyond livid. I cancelled my order on the 05/08. On the 06/08 once more had to call her to confirm my cancellation. She told me it was cancelled. So therefore in my mind I am thinking my refund was in place. On the 12/08 I received a message that my order was on my way. Once again I picked up the phone as well as send them an email that I don’t want the damn pots anymore. On the 13/08 they still delivered anyway. I didn’t accept the order and sent it back with their driver. Up to now I am still waiting for my refund. It’s been a month since I placed the order and I still don’t have my money back. Cielo gives new meaning to incompetence. I have never in my life been so ****ed off. They are beyond useless.