Benton Leather Rocker Recliner - No Customer Service

I bought a Benton Leather Rocker Recliner in November 2023. It has sagged at the back and the bottom of the chair and if you lift the chair the plank has broken. It can no longer sit or recline and I can no longer use it. I emailed customer service on 1 August. I requested that if they have a maintenance crew that could come out and have a look, . I was asked to video the chair after telling them it can not recline so I sent pictures. After numerous emails back and forth I was informed on the 23 August that a repair agent from their supplier will be contacting me shortly. On the 26 August was told that I will be liable for a call out fee. I then called the Customer Service and asked why am I having to pay the call out fee. Long story short I received a call saying that they have reviewed the pictures and its wear and tear and they have quoted me R2 700 for the repair. If a recliner can only last 8 months I'm not sure about the quality that Cielo is selling. Very disappointed as the Customer there was no Customer Service I had to do all the follow ups and then receive this info when no one had the decency to come out and look.