BV
Bertus V

1 reviews | Active since Feb 2015

08 Sept 2022, 11:08

Bent *****s on Dining Room Table

I was disappointed in the slow and disinterested way the bent *****s issue was handled. Three of the *****s on the table legs were bent and the table could not be assembled. Because I am not in residence, in Strand, WC, where the table was delivered I realised that to wait for this matter to be resolved by Cielo themselves is going to take forever, and I needed the table assembled asap before I leave again to go to Gauteng. I suggested that the local branch at Sanctuary, Somerset West provide me with their display *****s or table legs. This was an attampt tp expidite this matter. However gauging from the lacklustre approach I went and bought similar *****s and repaired the table myself.

0
Replies (1)
Cielo
Cielo's reply08 Sept 2022, 11:37
Official
Dear Bertus

Thank you for your review.

We are truly sorry for your customer service experience. 

We therefore would like to apologize for all inconvenience caused in this regard. 

We in the processing of finalizing the matter at hand.

We will communicate to you directly in this regard.

We thank you for your patience and consideration.

Kind RegardsCustomer Care