1 reviews | Active since Jan 2024
Believe the reviews!!!!
Terrible service and zero communication! Placed my orders beginning of December and paid everything upfront to “secure” stock add delivery for 11 January 2024. They tried to deliver on the wrong date (truck waiting outside), then finally got it right on 11 January and short delivered. No communication. I had to call and chase down stock. Store salesman, never returns calls or replies to emails, when I call they pretend he has the day off and he does not call back. These people are dishonest, they take your money upfront pretending they have stock when they don’t, then tell me I have to wait till end February for my patio set of R30k! I read these reviews before purchasing and was hesitant but I stupidly went ahead! Go elsewhere, these guys just mess you around and sit on your money! I asked for a refund which they said they’ll do, and then they called me back shortly after to say they had found stock so I let them keep my money only to find that it was a lie! What a miserable experience! Just stick with the more established furniture retailers.
Thank you for your review.
We sincerely apologize for the frustration and inconvenience you've experienced with our service.
This falls significantly short of the service standards we aim to uphold, and we want to assure you that your concerns are being taken seriously. We are conducting a thorough internal investigation to understand the breakdown in communication and ensure that such issues are addressed promptly.
Rest assured, we are committed to resolving this matter to your satisfaction. Our customer service manager will personally oversee your case and will be in touch with you shortly to provide updates and address any further concerns.
Once again, we apologize for the disappointment you've experienced, and we appreciate your patience as we work to make things right.
Kind Regards
Customer Care Team.
Thank you for your review.
We sincerely apologize for the frustration and inconvenience you've experienced with our service.
This falls significantly short of the service standards we aim to uphold, and we want to assure you that your concerns are being taken seriously. We are conducting a thorough internal investigation to understand the breakdown in communication and ensure that such issues are addressed promptly.
Rest assured, we are committed to resolving this matter to your satisfaction. Our customer service manager will personally oversee your case and will be in touch with you shortly to provide updates and address any further concerns.
Once again, we apologize for the disappointment you've experienced, and we appreciate your patience as we work to make things right.
Kind Regards
Customer Care Team.
