Bed delivered with missing parts - Cielo not concerned at all!

Wee purchased a Metal bed on the 16/02 - being told it would be delivered to us with a week or two period, however we would have to assemble the bed as they do not do this. This we accepted. It was delivered to us on 21/02 - great! The Bed parts were delivered in two boxes, which we put aside, until Sunday 23/02, to get someone in to assemble the bed for us. When they opened the boxes - they discovered some parts missing - essentially the nuts and bolts which were a critical part of putting the bed together. Being a Sunday - I tried contacting Customer Service - no response and a late response from Ballito where we purchased the bed. On 23/02 - I then get a response from customer care that they were searching for the parts to supply me. Throughout the week I chase, to be told on 27th - that they have "found" the parts and will be sending by 48hour courier to me. 5 days later 04/03 - I still have not received them. As explained to customer care - who actually don't care - and sulk when I get upset with what has happened to me - that a bed is an essential piece of furnture - cannot be put aside whilst they search for parts. Sleeping on a mattress on the floor for over 2 weeks, due to their tardiness, really upsets my sense of humour. Further, although asking 5 times, regarding the reimbur*****t of paying out labour on Sunday to assemble the bed - no answer - they have not been bothered to ask me the amount. I have been told 5 times that the customer service person will speak to their management - nothing! Ballito management have not bothered to call me either.