1 reviews | Active since Dec 2018
Beautiful products will never make up for HORRIBLE SERVICE
I am absolutely crazy about Cielo furniture. I've spent more than R31 000 on Cielo items in the last 2.5 months, but unfortunately, due to the lack of aftersales service, I will not buy from them ever again. I will not recommend them to any of my friends or family! One of the items that I bought in November 2022 was a dining table. After delivery, when we assembled the table, we realised that it was damaged. I contacted Cielo customer service to arrange for an exchange. Pelisa is currently handling my case. At first, Cielo offered a voucher to make up for the damaged table, but I insisted on an exchange. Pelisa confirmed, IN WRITING, that it will be a same-day exchange, which was not the case. The damaged table was collected 3 days ago, and I haven't received a new unit yet. I have guests at my house, and no dining table, which is a major inconvenience. I've called Cielo customer service 3 times yesterday and again today. Everytime they tell me that Pelisa is busy and that she will call me back. She hasn't returned any of my calls (4 calls over 2 days) and none of the other agents are willing to help. Cielo, despite your beautiful furniture, I am DISGUSTED by the level of service that I have received and I will not buy from you ever again.
On behalf of Cielo and more specifically the Customer Care Department, please accept my apologies for all inconvenience caused and any lack of service on our part.
There seems to have been a miscommunication regarding the exchange process in regards to your matter.
We therefore would like to apologize for not meeting your expectations in this regard. We in the processing of finalising the matter at hand.
As a valued customer, we would like to thank you for your business and support.
Your matter at hand will be resolved in due time.
As a valued customer. We would like to thank you for your business and support. We would once again like to apologize for the service experienced and inconvenience incurred
Kind Regards
Customer Care
On behalf of Cielo and more specifically the Customer Care Department, please accept my apologies for all inconvenience caused and any lack of service on our part.
There seems to have been a miscommunication regarding the exchange process in regards to your matter.
We therefore would like to apologize for not meeting your expectations in this regard. We in the processing of finalising the matter at hand.
As a valued customer, we would like to thank you for your business and support.
Your matter at hand will be resolved in due time.
As a valued customer. We would like to thank you for your business and support. We would once again like to apologize for the service experienced and inconvenience incurred
Kind Regards
Customer Care