DP
Dissapointed P
1 reviews | Active since Sept 2020
30 Aug 2024, 10:25
Beautiful Products - Disappointing business model
So lovely to walk into a Cielo showroom (not store) beautiful products, friendly staff but very disappointing that you cant walk out with what you want. It totally kills the excitement of a purchase. The the worst is that I want to do business with you but I am forced to pay a premium for delivery of the product and have to wait a week to receive it. Total buzz kill.
Helpful (0)
Replies (1)0
Replies (1)
Cielo's replyOfficial
30 Aug 2024, 11:32Dear Kevin,
Thank you for bringing this to our attention.
We're delighted to hear that you enjoyed the experience in our showroom and found our products and staff to your liking.
We would like to highlight that our model of delivering furniture directly from the warehouse is standard practice across the industry, and most furniture retailers operate in the same way.
While smaller items like décor can be purchased and taken home by customers immediately, maintaining physical stock for all of our products on-site is simply not feasible.Our delivery fee structure is also consistent with industry standards and is capped at maximum R950 per order. We genuinely regret that the delivery process did not meet your expectations and hoping some clarity has been created.
We hope to have the opportunity again to assist you and improve your shopping experience.
Kind Regards
Customer Service Team
Thank you for bringing this to our attention.
We're delighted to hear that you enjoyed the experience in our showroom and found our products and staff to your liking.
We would like to highlight that our model of delivering furniture directly from the warehouse is standard practice across the industry, and most furniture retailers operate in the same way.
While smaller items like décor can be purchased and taken home by customers immediately, maintaining physical stock for all of our products on-site is simply not feasible.Our delivery fee structure is also consistent with industry standards and is capped at maximum R950 per order. We genuinely regret that the delivery process did not meet your expectations and hoping some clarity has been created.
We hope to have the opportunity again to assist you and improve your shopping experience.
Kind Regards
Customer Service Team
Cielo's reply30 Aug 2024, 11:32
Official
Dear Kevin,
Thank you for bringing this to our attention.
We're delighted to hear that you enjoyed the experience in our showroom and found our products and staff to your liking.
We would like to highlight that our model of delivering furniture directly from the warehouse is standard practice across the industry, and most furniture retailers operate in the same way.
While smaller items like décor can be purchased and taken home by customers immediately, maintaining physical stock for all of our products on-site is simply not feasible.Our delivery fee structure is also consistent with industry standards and is capped at maximum R950 per order. We genuinely regret that the delivery process did not meet your expectations and hoping some clarity has been created.
We hope to have the opportunity again to assist you and improve your shopping experience.
Kind Regards
Customer Service Team
Thank you for bringing this to our attention.
We're delighted to hear that you enjoyed the experience in our showroom and found our products and staff to your liking.
We would like to highlight that our model of delivering furniture directly from the warehouse is standard practice across the industry, and most furniture retailers operate in the same way.
While smaller items like décor can be purchased and taken home by customers immediately, maintaining physical stock for all of our products on-site is simply not feasible.Our delivery fee structure is also consistent with industry standards and is capped at maximum R950 per order. We genuinely regret that the delivery process did not meet your expectations and hoping some clarity has been created.
We hope to have the opportunity again to assist you and improve your shopping experience.
Kind Regards
Customer Service Team