Be careful when doing business with this company

I bought a beautiful set of Nouvelle pots from Cielo Table Bay on 26 November 2020. Only recently did I notice that the smaller pots lid had two chipped spots on it. I happened to be at the mall on 22 May, and passed the store and decided to chat to a sales lady who was standing in their doorway. I explained what my story was with the pots lid...I couldn’t recall how long I’d had the set for, but in our discussion she advised me that there is 6 months warranty on the pots and that I should log a call with customer services who would be able to assist me. I logged a call on that very day, at the time I couldn’t find my proof of purchase. Long of the short is that I did eventually find my proof of purchase a day later, which I then supp**** to them. Let it be noted that I purchased the pots on 26 November 2020 - this means that my products were not out of warranty when I approached them regarding the lid of the pot. I still had 4 days left to my warranty. Yesterday, Chante at customer services responded with the following email:

“ Good day,

Thank you for your patience.

Management has reverted back and advised that we are unable to assist as you have had the pots for 6 months and was in good form until now.

Note :Please avoid dropping or knocking Nouvelle cookware against hard surfaces. Cookware may chip or crack. ”

In closing, I still had time on my warranty...although I’d explained that I only ever hand wash these pots and only use wooden utensils in them...that the pot was not dropped...I even provided a picture for their record...and have advised them that I wasn’t looking for the entire pot to be replaced...I was only looking for assistance with the lid that was peeling...it all fell on deaf ears... Please be careful when doing business with this company.