JS
Jacqueline S
1 reviews | Active since Nov 2016
30 Jan 2023, 16:04
Be aware when purchasing from Cielo
We bought 2 items and paid almost R47k, when I logged that 1item faulty. Pelisa Rqoza the so called customer service agent does not have the decency to pick up the phone and call me regarding when this will be resolved.If I don't send email first no one takes note.We prefer quality and thought Cielo products are but we were so wrong..
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Replies (2)
Cielo's replyOfficial
30 Jan 2023, 16:21Dear Jacqueline
Thank you for your review.
Without feedback from our customers, we will never know where we should improve. On behalf of Cielo and more specifically my Customer Care Department, please accept my apologies for any inconvenience caused and any lack of service on our part.
We sincerely would like to apologize for your customer service experience and for any inconvenience incurred.
We will have a senior contact you as soon as possible to discuss your matter further and expedite your case as best possible.
We would once again like to apologize for the service experienced and inconvenience incurred.
Kind Regards
Customer Care
Thank you for your review.
Without feedback from our customers, we will never know where we should improve. On behalf of Cielo and more specifically my Customer Care Department, please accept my apologies for any inconvenience caused and any lack of service on our part.
We sincerely would like to apologize for your customer service experience and for any inconvenience incurred.
We will have a senior contact you as soon as possible to discuss your matter further and expedite your case as best possible.
We would once again like to apologize for the service experienced and inconvenience incurred.
Kind Regards
Customer Care
Best regards,
Cielo's reply30 Jan 2023, 16:21
Official
Dear Jacqueline
Thank you for your review.
Without feedback from our customers, we will never know where we should improve. On behalf of Cielo and more specifically my Customer Care Department, please accept my apologies for any inconvenience caused and any lack of service on our part.
We sincerely would like to apologize for your customer service experience and for any inconvenience incurred.
We will have a senior contact you as soon as possible to discuss your matter further and expedite your case as best possible.
We would once again like to apologize for the service experienced and inconvenience incurred.
Kind Regards
Customer Care
Thank you for your review.
Without feedback from our customers, we will never know where we should improve. On behalf of Cielo and more specifically my Customer Care Department, please accept my apologies for any inconvenience caused and any lack of service on our part.
We sincerely would like to apologize for your customer service experience and for any inconvenience incurred.
We will have a senior contact you as soon as possible to discuss your matter further and expedite your case as best possible.
We would once again like to apologize for the service experienced and inconvenience incurred.
Kind Regards
Customer Care
Best regards,
JS
Jacqueline S's updateReviewer Update
01 Feb 2023, 06:58I received a call right after I left comment on Hellopeter and was promised I would be called and kept up to date with the query.Alot of 'we apologise ' but no action. Why are management scared to call clients directly.Agents just apologise but queries does not get resolved.
JS
Jacqueline S's update01 Feb 2023, 06:58
Reviewer Update
I received a call right after I left comment on Hellopeter and was promised I would be called and kept up to date with the query.Alot of 'we apologise ' but no action. Why are management scared to call clients directly.Agents just apologise but queries does not get resolved.