DW
Dewald W
1 reviews | Active since Jul 2018
15 Dec 2022, 19:31
Be aware poor service delivery
Terrible service delivery on items I ordered on the 25th of November and we are currently on the 15th of Dec the agent at cielo has told me today we will find out where my order is but guess what she didn’t get back to me , this was a supposed to be a present to a family member for there birthday but guess what the birthday has passed and I still don’t have my item great Job guys , I think the public should be aware of your poor service delivery.
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Replies (2)
Cielo's replyOfficial
16 Dec 2022, 08:34Dear Dewald
Our sincerest apologies for the inconvenience caused and not having your order on time.
I can assure you our team is currently investigating with the couriers the reason for the delay in having your order delivered as the order had been released from our warehouse.
We would like to apologize for the delay in having your issue resolved.
We will investigate and update you regarding same. Your issue at hand will be given our utmost and urgent attention.
Kindly accept our apologies for any inconvenience incurred.
Kind RegardsCustomer Care
Our sincerest apologies for the inconvenience caused and not having your order on time.
I can assure you our team is currently investigating with the couriers the reason for the delay in having your order delivered as the order had been released from our warehouse.
We would like to apologize for the delay in having your issue resolved.
We will investigate and update you regarding same. Your issue at hand will be given our utmost and urgent attention.
Kindly accept our apologies for any inconvenience incurred.
Kind RegardsCustomer Care
Cielo's reply16 Dec 2022, 08:34
Official
Dear Dewald
Our sincerest apologies for the inconvenience caused and not having your order on time.
I can assure you our team is currently investigating with the couriers the reason for the delay in having your order delivered as the order had been released from our warehouse.
We would like to apologize for the delay in having your issue resolved.
We will investigate and update you regarding same. Your issue at hand will be given our utmost and urgent attention.
Kindly accept our apologies for any inconvenience incurred.
Kind RegardsCustomer Care
Our sincerest apologies for the inconvenience caused and not having your order on time.
I can assure you our team is currently investigating with the couriers the reason for the delay in having your order delivered as the order had been released from our warehouse.
We would like to apologize for the delay in having your issue resolved.
We will investigate and update you regarding same. Your issue at hand will be given our utmost and urgent attention.
Kindly accept our apologies for any inconvenience incurred.
Kind RegardsCustomer Care
DW
Dewald W's updateReviewer Update
17 Dec 2022, 14:38Thank you for your kind words however no one has reached out to me so what is the turn around time on this ???
If nothing is delivered to me on Monday morning I will take this further
Regards
D
If nothing is delivered to me on Monday morning I will take this further
Regards
D
DW
Dewald W's update17 Dec 2022, 14:38
Reviewer Update
Thank you for your kind words however no one has reached out to me so what is the turn around time on this ???
If nothing is delivered to me on Monday morning I will take this further
Regards
D
If nothing is delivered to me on Monday morning I will take this further
Regards
D