LM
Laetitia M
1 reviews | Active since Jul 2023
02 Mar 2025, 00:01
Bad upholstery & quality
Within the first year our designer style couch showed areas of bad padding. You can feel the wooden panels as you sit down and the seating area sinks in. Great design style, but cheap craftsmanship. We cannot recommend buying couches from this business.
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Replies (1)
Cielo's replyOfficial
03 Mar 2025, 10:45Dear Laetitia,
Thank you for bringing this to our attention, and we're sorry to hear about the issues with your couch.
This is certainly not the quality we aim to deliver.
We would like to make things right.
Please note that we will be logging an aftersales ticket for your concerns and an aftersales agent will asses the damage on the couch to attempt to assist as best we can. We appreciate your feedback and hope to resolve this promptly.
Kind Regards,
Customer Service Team
Thank you for bringing this to our attention, and we're sorry to hear about the issues with your couch.
This is certainly not the quality we aim to deliver.
We would like to make things right.
Please note that we will be logging an aftersales ticket for your concerns and an aftersales agent will asses the damage on the couch to attempt to assist as best we can. We appreciate your feedback and hope to resolve this promptly.
Kind Regards,
Customer Service Team
Cielo's reply03 Mar 2025, 10:45
Official
Dear Laetitia,
Thank you for bringing this to our attention, and we're sorry to hear about the issues with your couch.
This is certainly not the quality we aim to deliver.
We would like to make things right.
Please note that we will be logging an aftersales ticket for your concerns and an aftersales agent will asses the damage on the couch to attempt to assist as best we can. We appreciate your feedback and hope to resolve this promptly.
Kind Regards,
Customer Service Team
Thank you for bringing this to our attention, and we're sorry to hear about the issues with your couch.
This is certainly not the quality we aim to deliver.
We would like to make things right.
Please note that we will be logging an aftersales ticket for your concerns and an aftersales agent will asses the damage on the couch to attempt to assist as best we can. We appreciate your feedback and hope to resolve this promptly.
Kind Regards,
Customer Service Team