Bad Services

I hope this message finds you well. I am writing to express my disappointment regarding my recent experience with the couch purchase from Cielo. After receiving and unpackaging the couch, I discovered several defects. I immediately contacted the store to address these issues and was informed that I needed to wrap the couch for return. Unfortunately, I no longer had the original wrapping, as it had been set outside and got wet. While I appreciate that you offered to send wrapping materials, I had to manage the task of wrapping a large couch by myself, as my husband is currently in the hospital undergoing treatment for cancer. This added stress to an already challenging situation, and I was disappointed that the delivery team did not offer assistance in wrapping the couch. Overall, the service from start to finish has been frustrating We have now sent 4 follow up's and made 2 calls - but no answer nor do they return our calls.