CB
Christine B
1 reviews | Active since Feb 2018
25 Feb 2020, 13:37
BAD SERVICE WHECO GROUP (CIELO FURNITURE)
Terrible service from Dayyanah at Wheco Group. We ordered and returned a faulty stand up paddle board from Storm Fox. They agreed to replace it on 14th January and we are still waiting. I have asked for a full refund as they have not delivered the board which was specially ordered for our holiday and we are STILL WAITING.
Good day Mrs Barker
I have tried to call you to advise. Couriers have confirmed that that the new board will be delivered by Friday, 7 February 2020. I will be tracking the parcel on my end as well.
Have a wonderful day further. Kind regards
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Cielo's replyOfficial
09 Mar 2020, 13:22Dear Ms Barker,
Thank you for your review.
Thank you for your review.
We would like to extend our sincerest apologies regarding the service experienced by you and for any inconvenience incurred.
We have followed up with the after sales consultant and confirmed that a full refund has been done.
We apologize for not meeting your expectations in this regard but do hope that you will consider us again in the future.
Sincerely
The Customer Service Department
Cielo's reply09 Mar 2020, 13:22
Official
Dear Ms Barker,
Thank you for your review.
Thank you for your review.
We would like to extend our sincerest apologies regarding the service experienced by you and for any inconvenience incurred.
We have followed up with the after sales consultant and confirmed that a full refund has been done.
We apologize for not meeting your expectations in this regard but do hope that you will consider us again in the future.
Sincerely
The Customer Service Department