Bad Service from Cielo Furniture

Ceilo furniture Store has a bad aftersales service, i have bought furniture from their Greenstone store and Fourways, Design Quater store and all was ok until i had to deal with their unprofessional staff from the aftersales team (***) . the level of unprofessionalism is shocking. They have attitudes, they will not call back to provide feedback. you need to call to follow-up on the matter. I bought couches from them and sadly they were defective as stiches were coming off and with holes alleged to be tick bites and imperfections. I thought it was going to be simple resolution but i found myself acquiring with consultants of the matter. I wanted to take my money back and suddenly they were going to resolve the matter. My couches were collected are a lengthy augment and two weeks went past without hearing anything from them. Sadly, there store cannot assist as they must contact the after sales team in Port Elizaberh as they are the one to guide them on what to do. I continued to send emails and call asking for management and they transferred calls between agents pretending to be managers and the matter never got resolved. Today i called again and received email on talking about one couch that will take another 14 days to get to me. I would not recommend or wish any person to deal with Ceilo after sales team as they are pathetic.