DS
Douglas S
1 reviews | Active since Aug 2022
31 Aug 2022, 09:30
Bad Service from Cielo Customer Service Centre and Agents
Bad Service from Cielo Customer Service Centre and Agents I purchased bar stools from Cielo. One of the bar stools were cracked and I immediately contacted the sales agent, Karabo Legodi. We were referred to Annika, who in turn referred us to the “claims department”. Chante Hobbs called and said that the 3rd party courier will collect the broken chair, 5 days ago. Stool still not collected with no feedback from Chante Hobbs. Keep on telling us to wait…… Arranged for my driver to drop off their cracked chair today, 31 Aug 22 to be delivered to 8 Milkyway, Sandton. Shocking service to say the least…. #cielo #cielobadservice #cielofullofpromises
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Replies (2)
Cielo's replyOfficial
31 Aug 2022, 09:47Dear Douglas
Thank you for your review.
We are truly sorry for your customer service experience.
Thank you for taking our call regarding your query.
Thank you for taking our call regarding your query.
We will do due diligence to ascertain the root cause of your issue. This will be given our utmost attention. The matter is currently being dealt with a different agent.
As a valued customer. We would like to thank you for your business and support. We would once again like to apologize for the service experienced and inconvenience incurred.
Kind Regards
Customer Care
Cielo's reply31 Aug 2022, 09:47
Official
Dear Douglas
Thank you for your review.
We are truly sorry for your customer service experience.
Thank you for taking our call regarding your query.
Thank you for taking our call regarding your query.
We will do due diligence to ascertain the root cause of your issue. This will be given our utmost attention. The matter is currently being dealt with a different agent.
As a valued customer. We would like to thank you for your business and support. We would once again like to apologize for the service experienced and inconvenience incurred.
Kind Regards
Customer Care
DS
Douglas S's updateReviewer Update
06 Sept 2022, 12:49My faith is restored thanks to the amazing follow up customer support service from Cielo.
Stool was delivered and I was kept up to date, all the time.
Special word of thanks goes to Ms Dayyanah Jaffa, you rock!
#cielo #cielohappycustomer
Thank you
DS
Douglas S's update06 Sept 2022, 12:49
Reviewer Update
My faith is restored thanks to the amazing follow up customer support service from Cielo.
Stool was delivered and I was kept up to date, all the time.
Special word of thanks goes to Ms Dayyanah Jaffa, you rock!
#cielo #cielohappycustomer
Thank you