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Wesley Du Toit wesleydt

1 reviews | Active since Feb 2022

02 Feb 2022, 14:01

Bad service

The customer service agent was polite and apologetic but the number of mistakes Cielo made while dealing with my case is truly unacceptable. It took a whole month for me to receive all the parts I needed and I had to spend a significant amount of time following up and helping them correct their mistakes. I am sure that all the profit they would have made on the sale was used up sending couriers to my home five times during the whole process. I will not shop with Cielo again.

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Replies (1)
Cielo
Cielo's reply02 Feb 2022, 15:14
Official
Dear Wesley,

Thank you for your review.

We are truly sorry that you’ve had this experience with us.

We would like to apologize for the delay in having your issue resolved.
 
Kindly accept our apologies for any inconvenience incurred.
 
Kind Regards
Customer Care Department