Bad service

We bought sofas for the first time and we were very excited. We didn't know how disappointed I was going to be with my husband. Upon delivery we found that the sofas were not of the same colour. We had to phone and ask Ceilo to fecth them and replace them . We were lold to wait for more than one month. We couldn't wait for that long so we asked them to refund us. That was a mission on its own to refund us. We went back and forth , eventually we got our refund. I must say their service is very poor. They lack customer service. They failed to even give us a curterys call informing us how far were they with the refund