BAD SERVICE - could give zero star

7 days and still waiting ... still no refund on my canceled order that went through in error on the cart. Was promised refund would be done today, Samantha, not available the whole day to call back or communicate. Note she has been the only one that seemed to be Cielo's saving grace. They asked for my bank to call them, my bank statements... then decided it was easier and less expensive for them to give me a straight refund. Customer service atrocious.