JM
Jacques M
1 reviews | Active since Dec 2019
17 Dec 2019, 12:28
Bad service
Realy bad after sales service from Cielo....or none existing service! Made a purchace on 06/12/2019, on theyr website they say between 5 and 10 working days for delivery. After 4 emails sent with no reply and 6 phone calls later i found outmy deivery date is 20/12/2019. Shocking service
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Cielo's replyOfficial
17 Dec 2019, 13:10 Dear Jacques,
Thank you for your feedback. Please accept our apologies for any delay in response to your queries. While our communications are under pressure at present, all queries should still be responded to within a reasonable time frame. Your complaint was forwarded to the relevant department head to investigate the reasons for the delay in response.
Regarding the delivery time frame. Please note that over this busy period, especially after Black Friday, deliveries may take up to 3 weeks to complete. This is indicated on the delivery terms and conditions on our website (7.3) and should also have been communicated to you by your sales consultant. It is also usually published clearly in their email signature. While most of our deliveries over this period have taken place within our standard delivery time frame, unfortunately, a percentage of orders could not be effected within this period.
We apologise for any miscommunication or lapse of service in this regard. Your complaint will be forwarded to our sales and marketing department to improve and clarify communication to customers regarding extended delivery periods. One of our customer service consultants will be in touch with you as soon as possible.
We hope you will be happy with your purchase and that you will consider us again for your future furniture purchase.
Sincerely
Customer Care Department
Thank you for your feedback. Please accept our apologies for any delay in response to your queries. While our communications are under pressure at present, all queries should still be responded to within a reasonable time frame. Your complaint was forwarded to the relevant department head to investigate the reasons for the delay in response.
Regarding the delivery time frame. Please note that over this busy period, especially after Black Friday, deliveries may take up to 3 weeks to complete. This is indicated on the delivery terms and conditions on our website (7.3) and should also have been communicated to you by your sales consultant. It is also usually published clearly in their email signature. While most of our deliveries over this period have taken place within our standard delivery time frame, unfortunately, a percentage of orders could not be effected within this period.
We apologise for any miscommunication or lapse of service in this regard. Your complaint will be forwarded to our sales and marketing department to improve and clarify communication to customers regarding extended delivery periods. One of our customer service consultants will be in touch with you as soon as possible.
We hope you will be happy with your purchase and that you will consider us again for your future furniture purchase.
Sincerely
Customer Care Department
Cielo's reply17 Dec 2019, 13:10
Official
Dear Jacques,
Thank you for your feedback. Please accept our apologies for any delay in response to your queries. While our communications are under pressure at present, all queries should still be responded to within a reasonable time frame. Your complaint was forwarded to the relevant department head to investigate the reasons for the delay in response.
Regarding the delivery time frame. Please note that over this busy period, especially after Black Friday, deliveries may take up to 3 weeks to complete. This is indicated on the delivery terms and conditions on our website (7.3) and should also have been communicated to you by your sales consultant. It is also usually published clearly in their email signature. While most of our deliveries over this period have taken place within our standard delivery time frame, unfortunately, a percentage of orders could not be effected within this period.
We apologise for any miscommunication or lapse of service in this regard. Your complaint will be forwarded to our sales and marketing department to improve and clarify communication to customers regarding extended delivery periods. One of our customer service consultants will be in touch with you as soon as possible.
We hope you will be happy with your purchase and that you will consider us again for your future furniture purchase.
Sincerely
Customer Care Department
Thank you for your feedback. Please accept our apologies for any delay in response to your queries. While our communications are under pressure at present, all queries should still be responded to within a reasonable time frame. Your complaint was forwarded to the relevant department head to investigate the reasons for the delay in response.
Regarding the delivery time frame. Please note that over this busy period, especially after Black Friday, deliveries may take up to 3 weeks to complete. This is indicated on the delivery terms and conditions on our website (7.3) and should also have been communicated to you by your sales consultant. It is also usually published clearly in their email signature. While most of our deliveries over this period have taken place within our standard delivery time frame, unfortunately, a percentage of orders could not be effected within this period.
We apologise for any miscommunication or lapse of service in this regard. Your complaint will be forwarded to our sales and marketing department to improve and clarify communication to customers regarding extended delivery periods. One of our customer service consultants will be in touch with you as soon as possible.
We hope you will be happy with your purchase and that you will consider us again for your future furniture purchase.
Sincerely
Customer Care Department