TL
Thabiso L

1 reviews | Active since Jan 2016

09 Jun 2020, 21:28

BAD SERVICE AND COMPANY

It’s been over two weeks since I complained about Cielo having not delivered my couch. To this day I am still waiting for it. What is most irritating and disheartening about all of this is that I payed everything including deliver as one would on an online purchase, yet I am the one running after their asses with what is due to me.using both my money for airtime and time . I phone day in and day out, forever speaking to a new consultant. Everyone don’t seem to know what is happening there, I swear they way the sound so clueless and dumb, you’d swear the company is *****, DOES NOT EXIST. I REGRET EVER BUYING ANYTHING FROM THEM EVER. I WOULD NOT ADVICE ANYONE TO BUY ANYTHING FROM THIS BULL **** OF A COMPANY. I can name the consultant I spoke to... first time it was Liphelo Stwayi who promised to phone me back which she did same day and after that she remained silent like all of them, second one was Phumeza I don’t know her surname still she promised to expedite my query but nothing still. I phone again today, spoke to Tyrone or Tirene I am not sure but and all of them are from Port Elizabeth. I am sick and tired of these people now... PLEASE I AM WARNING AAND PLEADING WITH YOU ,THEIR NEXT VICTIM DO NOT BUY FROM CIELO NOT NOW NOT EVER. THEY ARE *********** AND DO NOT CARE ABOUT THEIR CLIENT. THEY DO NOT TREAT THEIR CUSTOMERS FAIRLY. AFTER MY COMPLAINT TWO WEEKS BACK THEY RESPONDED ( HERE ON HELLO PETER) BUT TO THIS DAY NOTHING ***** HAS BEEN DONE.... THIS COMPANY IS A **** TRUST ME. CIELO YOU HAVE UNTIL THIS COMING FRIDAY TO DELIVER IF NOT. I WANT MY ****EN MONEY BAC****!!!!!!!!!!!!!!!!!!!

0
Replies (1)
Cielo
Cielo's reply10 Jun 2020, 11:04
Official
Dear Thabiso

Thank you for your review.

Please accept our sincere apologies for the inconvenience and any delay with the shipment of your  order. Together with our 3rd party couriers service, we are working hard to meet our customer's expectation during these challenging times.

Your order has been traced - an update of logistic details will be communicated to you.

As a valued customer. We would like to thank you for your business and support.

Keep Well. Stay Safe,

Regards
Customer Care Department