BAD SERVICE AND AFTER SERVICE
I did order a bed online and paid for it the 12 of July. I did receive it the 17th but there were parts missing. I immediately contact them in which they respond that I will receive the missing parts in 49 hours, it is now a week later nobody contact me and I did not get the missing parts.
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Cielo's replyOfficial
15 Aug 2019, 11:39Dear Sjanita,
Thank you for your review.
We wish apologise for any inconvenience caused. All queries are normally attended to within 24 - 48 hours of being logged, by our after sales department. It is therefore clear that this was not communicated to you from our side.
We take customer service very seriously and investigate every matter logged. We found that this matter was logged on the 19th of July 2019 and that one of our agents from our after sales department corresponded on even date. Tracking detail was sent and the missing parts delivered three days after being dispatched from our warehouse.
Kindly, once again, please accept of sincerest apologies for the inconvenience caused herein and we hope that you are enjoying your Cielo purchase.
We do hope that you will consider Cielo again for your future furniture purchases.
Warm regards, CIELO On behalf of the Cielo management team.
Thank you for your review.
We wish apologise for any inconvenience caused. All queries are normally attended to within 24 - 48 hours of being logged, by our after sales department. It is therefore clear that this was not communicated to you from our side.
We take customer service very seriously and investigate every matter logged. We found that this matter was logged on the 19th of July 2019 and that one of our agents from our after sales department corresponded on even date. Tracking detail was sent and the missing parts delivered three days after being dispatched from our warehouse.
Kindly, once again, please accept of sincerest apologies for the inconvenience caused herein and we hope that you are enjoying your Cielo purchase.
We do hope that you will consider Cielo again for your future furniture purchases.
Warm regards, CIELO On behalf of the Cielo management team.
Cielo's reply15 Aug 2019, 11:39
Official
Dear Sjanita,
Thank you for your review.
We wish apologise for any inconvenience caused. All queries are normally attended to within 24 - 48 hours of being logged, by our after sales department. It is therefore clear that this was not communicated to you from our side.
We take customer service very seriously and investigate every matter logged. We found that this matter was logged on the 19th of July 2019 and that one of our agents from our after sales department corresponded on even date. Tracking detail was sent and the missing parts delivered three days after being dispatched from our warehouse.
Kindly, once again, please accept of sincerest apologies for the inconvenience caused herein and we hope that you are enjoying your Cielo purchase.
We do hope that you will consider Cielo again for your future furniture purchases.
Warm regards, CIELO On behalf of the Cielo management team.
Thank you for your review.
We wish apologise for any inconvenience caused. All queries are normally attended to within 24 - 48 hours of being logged, by our after sales department. It is therefore clear that this was not communicated to you from our side.
We take customer service very seriously and investigate every matter logged. We found that this matter was logged on the 19th of July 2019 and that one of our agents from our after sales department corresponded on even date. Tracking detail was sent and the missing parts delivered three days after being dispatched from our warehouse.
Kindly, once again, please accept of sincerest apologies for the inconvenience caused herein and we hope that you are enjoying your Cielo purchase.
We do hope that you will consider Cielo again for your future furniture purchases.
Warm regards, CIELO On behalf of the Cielo management team.