TP
Terry P
1 reviews | Active since Nov 2019
05 Nov 2019, 20:53
Bad service
What a shambles of a company. Purchased Havana patio set for just under K14 and it looked ok when it arrived although the seat cushions seemed a bit thin. After a few months the cushions collapsed and became really uncomfortable. Got in touch with Celio and they seemed very genuine to begin with and offered to replace the cushions but after a few emails they decided not to ,stating that the same thing would happen again so no point in replacing them. It has cost me another R3000 to get new cushions made. Please avoid this company and if not you will regret it.
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Cielo's replyOfficial
03 Dec 2019, 13:33Dear Terry,
Thank you for your feedback.
Our apologies for the inconvenience regarding your query. All our items are covered by a 12 month manufacturers warranty. This warranty covers manufacturing defects and specifically exclude what can be considered fair wear and tear.
We will be sure to look into this matter and let the after sales team get in touch with feedback.
Sincerely
The Customer Service Department
On behalf of The Management Team
Thank you for your feedback.
Our apologies for the inconvenience regarding your query. All our items are covered by a 12 month manufacturers warranty. This warranty covers manufacturing defects and specifically exclude what can be considered fair wear and tear.
We will be sure to look into this matter and let the after sales team get in touch with feedback.
Sincerely
The Customer Service Department
On behalf of The Management Team
Cielo's reply03 Dec 2019, 13:33
Official
Dear Terry,
Thank you for your feedback.
Our apologies for the inconvenience regarding your query. All our items are covered by a 12 month manufacturers warranty. This warranty covers manufacturing defects and specifically exclude what can be considered fair wear and tear.
We will be sure to look into this matter and let the after sales team get in touch with feedback.
Sincerely
The Customer Service Department
On behalf of The Management Team
Thank you for your feedback.
Our apologies for the inconvenience regarding your query. All our items are covered by a 12 month manufacturers warranty. This warranty covers manufacturing defects and specifically exclude what can be considered fair wear and tear.
We will be sure to look into this matter and let the after sales team get in touch with feedback.
Sincerely
The Customer Service Department
On behalf of The Management Team