BAD SERVICE

Good Day Sibongile,

I made a purchase of 3 coffee tables on the 23rd of January and they were delivered on the 3rd of February. I sent an email to Stoneridge with regards to my request for a return, on the 4th Refilwe Makau reponded by saying and i quote "I will forward the query to customer care as they deal with after sale orders.They will be in contact with you with a way forward".

on the 9th i sent a folloup email because no one from Cielo Customer Care contacted me as promised. BUT still no one got back to me.

i again sent a folloup email threatning to deliver the table to the store, and Refilwe Makau responded by saying "I apologies for the inconvenience I will ask for follow up from Customer Care. I’m truly sorry about that."

on the 19th of Feb, i decided to call customer care directly, and i spoke to Sibongile Kganare from Wheco, and she stated that no calls were logged by stoneridge.

i have been following up for almost a month and no one from Cielo seems to take my request seriously.

We are at the end of February and the coffee table is still with me.

This is honestly getting frustrating and it puts Cielo in a negative light. I have been complaining about this for almost a month now and every person that attends to my query seems to just tell me what I want to hear but don’t follow through to what they said.

I honestly don’t understand what the course of the delay is, as my request is pretty staright forward. All I want is for this table to be collected and I get refunded.

If it is so much of a problem to collect, I can easily take the table to the stoneridge store.

I have been on HelloPeter and I saw a few complaints similar to mine, and I realised that Making a purchase from Cielo before actually reading the reviews about you guys was a bad decision which I vow to never repeat.

May I kinldy request that you advise as to when the table will be collected, failing which, I will take the table to Cielo Stoneridge and then escalate this matter to my company legal department as I sense theres going to be a problem getting my refund back.

Looking forward to hearing from you.

Kind regards Iris Ratau