LC
Lesimole C
1 reviews | Active since Aug 2019
13 Aug 2019, 11:12
BAD SERVICE
Placed a online order of 2 shoe cabinet on the 26th July paid full amount and emailed the proof of payment on 29th, today on the 13 August my online status hasn't changed. I have been calling them 3-4x a week since 29th July they sent me from pillar to post and today the told me that they only have 1 in store. Told them I want my money back and they said its gonna take 7-14 working days for me to get my money. the WORST online shop I have come across.
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Cielo's replyOfficial
29 Aug 2019, 16:45Dear Lesimole,
Thank you for your feedback on Hello Peter.
We regret to hear that your transaction did not go smoothly. We are committed to providing the best customer service and good communication is therefore key. This was however not the case herein and we have brought this matter to the attention of management in order to address with the our sales team.
We found to have received a refund request on 13 August 2019 and payment was made the next day.
We apologise for any form of poor service that you have received and hope that you would one day consider giving us another chance.
Sincerely, Customer Care Department On behalf of the Management Team
Thank you for your feedback on Hello Peter.
We regret to hear that your transaction did not go smoothly. We are committed to providing the best customer service and good communication is therefore key. This was however not the case herein and we have brought this matter to the attention of management in order to address with the our sales team.
We found to have received a refund request on 13 August 2019 and payment was made the next day.
We apologise for any form of poor service that you have received and hope that you would one day consider giving us another chance.
Sincerely, Customer Care Department On behalf of the Management Team
Cielo's reply29 Aug 2019, 16:45
Official
Dear Lesimole,
Thank you for your feedback on Hello Peter.
We regret to hear that your transaction did not go smoothly. We are committed to providing the best customer service and good communication is therefore key. This was however not the case herein and we have brought this matter to the attention of management in order to address with the our sales team.
We found to have received a refund request on 13 August 2019 and payment was made the next day.
We apologise for any form of poor service that you have received and hope that you would one day consider giving us another chance.
Sincerely, Customer Care Department On behalf of the Management Team
Thank you for your feedback on Hello Peter.
We regret to hear that your transaction did not go smoothly. We are committed to providing the best customer service and good communication is therefore key. This was however not the case herein and we have brought this matter to the attention of management in order to address with the our sales team.
We found to have received a refund request on 13 August 2019 and payment was made the next day.
We apologise for any form of poor service that you have received and hope that you would one day consider giving us another chance.
Sincerely, Customer Care Department On behalf of the Management Team