Bad service

Good day,

Beginning of the year April, I opened an account with Cielo to buy a bed. I placed the order online after my account was approved. Month end April my account was debited but I hadn't received any goods, so I made a phone call. I was advised that Cielo had processed the order and the account reflected being used from the accounts department and that the accounts department is handled by Fever Tree and their systems are not aligned for Fever tree to see if the goods have been delivered or not to the customer but can only see when Cielo processes the order on the account. I then informed the consultant that I cannot pay for something I haven't received so I will reverse the debit order. Following month the debit order went through i still hadn't received the bed but was advised that its on its way. The instalment now went up by R30 so I called in and was told that the account was for 24 months and it was effective when Cielo placed the order regardless if i had received the bed or not. so since I had reversed the previous debit order the system recalculated the installment again spreading the reversed amount over the remaining period. Tat was fine for me, then recently I am checking my transunion and to my shock Cielo had reported me as a lazy payer. When I called in to get an understanding why, I was told that its because I hadn't settled the first installment this is what Nicky told me and she referred me to Ntombi. Notmbi noted that even though the system had recalculated the installment to include the first month installment Cielo will only remove or update transunion after I had paid the reversed amount or when the contract has ended and been paid up. This was not mentioned to me. I have received nothing but bad service from the word go, when i placed the order i was supposed to have received an email or call to confirm the order i had to call in myself and when i called in it took a lot of calls for me to get direction on my order. I'm very disappointed