Bad service

I had board a light Grey headboard in March and Cielo said they don't have it after letting me pay for it at the shop,they then called me to choose another color and I said maybe a dark Grey is fine and they brought me a charcoal claiming that it's Grey.Even when I had reported they never called me they always say we were unable to get hold of you your number is not going through a and that number is correct ,another thing the shop let me deal with some company letting me deal with their problem and I received emails from Cielo and that company and I would sometimes respond only to Cielo not knowing that Cielo put me in a mud alone and that they would never sends any communication from me to that company .And I thought that company and Cielo they are one thing ,I am deeply hurt after wasting so much money.Please help hello Peter