1 reviews | Active since Dec 2022
Bad service
I reviewed Cielo, reason being that I bought a bed and they sent it with 8 *****s short. They sent their reply saying that they will send them through. this was on 24 December 2022. A month later, they still have not come through. Even their workers are trained like that. I speak to their sales person called Release at Cielo Stoneridge, when I speak to him, he makes promises, then keeps quiet on me until the nest time I call.
I bought this bed cash with my hard earned money. I do not know why I am being treated like this as if I owe them. I can't stop my mind from wondering if this treatment has got nothing to do with the Fact that I am black.
Cielo when am I getting bethe rest of the bed? now my son does not want the bed anymore as it makes noise and uncomfortable to sleep on.
Cielo what must I do to get the rest of the bed?
Thank you for your review.
We can assure you that in no way do we discriminate against any of our clients at all. That is not something that we condone within our company.
As per the system your order had been dispatched on the 8th January 2023 with Skynet couriers.
I have requested feedback from the couriers to advise on the delay of your delivery.
Once I have further feedback for you, I will advise accordingly.
Kind Regards
Customer Care
Thank you for your review.
We can assure you that in no way do we discriminate against any of our clients at all. That is not something that we condone within our company.
As per the system your order had been dispatched on the 8th January 2023 with Skynet couriers.
I have requested feedback from the couriers to advise on the delay of your delivery.
Once I have further feedback for you, I will advise accordingly.
Kind Regards
Customer Care
Thank you for your patience.
We have been informed by Skynet couriers, the reason for the delay was due to the courier not being able to locate your package after offloading the packaging in their Johannesburg warehouse.
We have arranged for an urgent delivery of an assembly kit to you that will be tracked by your new agent Camelle.
She will be in contact with you in due course to ensure that you have all the information.
Our sincerest apologies for the inconvenience caused.
Kind Regards
Customer Care
Thank you for your patience.
We have been informed by Skynet couriers, the reason for the delay was due to the courier not being able to locate your package after offloading the packaging in their Johannesburg warehouse.
We have arranged for an urgent delivery of an assembly kit to you that will be tracked by your new agent Camelle.
She will be in contact with you in due course to ensure that you have all the information.
Our sincerest apologies for the inconvenience caused.
Kind Regards
Customer Care