LL
Linda L
1 reviews | Active since Apr 2021
23 Jul 2025, 22:20
Bad quality/workmanship
Bought the Jagger modular leather couch a few months ago. Had to return it as some of the seating made a horrible noise when getting up. Exchange went smoothly, however the replacement suite made even more noise in certain places. Another exchange and 3rd suite worse than both the 1st and 2nd suites. Eventually decided to exchange for a different brand being the Burbank and guess what 1 of the seats are rock hard and another seat makes a terrible noise as well. I am frustrated and disappointed to say the least.
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Replies (1)Cielo's replyOfficial
24 Jul 2025, 08:50Dear Linda,
We're truly sorry to hear about your experience and the continued issues you've faced.
We understand your frustration and appreciate your patience throughout the process.
Our team will be in touch to assist further and work toward a satisfactory resolution.
Kind regards,
Customer Service Team
We're truly sorry to hear about your experience and the continued issues you've faced.
We understand your frustration and appreciate your patience throughout the process.
Our team will be in touch to assist further and work toward a satisfactory resolution.
Kind regards,
Customer Service Team
Best regards,
Cielo's reply24 Jul 2025, 08:50
Official
Dear Linda,
We're truly sorry to hear about your experience and the continued issues you've faced.
We understand your frustration and appreciate your patience throughout the process.
Our team will be in touch to assist further and work toward a satisfactory resolution.
Kind regards,
Customer Service Team
We're truly sorry to hear about your experience and the continued issues you've faced.
We understand your frustration and appreciate your patience throughout the process.
Our team will be in touch to assist further and work toward a satisfactory resolution.
Kind regards,
Customer Service Team
Best regards,
