LM
Lebogang M
1 reviews | Active since Feb 2021
25 Jun 2022, 20:54
Bad quality
I bought a couch from cielo in mid 2019, sometime in 2020 I went to the store in greenstone to complain about the couch that is not balanced they told me that they can’t do anything because that is how the couch is designed. Now I feel like I’m ****med because the couch is so uncomfortable and unbalanced. I feel like I was ****** my R21000
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Replies (1)
Cielo's replyOfficial
27 Jun 2022, 09:16Dear Lebohang
Thank you for your feedback
We sincerely would like to apologize for your customer service experience and for any inconvenience incurred.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery. I have addressed your areas of concern and will endeavor to improve our customer service experience.
Kindly log an Aftersales Enquiry on our website in order for us to investigate into the matter. Please add images and a video.
We will await your query.
Kind Regards
Customer Care
Thank you for your feedback
We sincerely would like to apologize for your customer service experience and for any inconvenience incurred.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery. I have addressed your areas of concern and will endeavor to improve our customer service experience.
Kindly log an Aftersales Enquiry on our website in order for us to investigate into the matter. Please add images and a video.
We will await your query.
Kind Regards
Customer Care
Cielo's reply27 Jun 2022, 09:16
Official
Dear Lebohang
Thank you for your feedback
We sincerely would like to apologize for your customer service experience and for any inconvenience incurred.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery. I have addressed your areas of concern and will endeavor to improve our customer service experience.
Kindly log an Aftersales Enquiry on our website in order for us to investigate into the matter. Please add images and a video.
We will await your query.
Kind Regards
Customer Care
Thank you for your feedback
We sincerely would like to apologize for your customer service experience and for any inconvenience incurred.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery. I have addressed your areas of concern and will endeavor to improve our customer service experience.
Kindly log an Aftersales Enquiry on our website in order for us to investigate into the matter. Please add images and a video.
We will await your query.
Kind Regards
Customer Care