Bad quality

bought a beautiful dining table recently. I’ve been dreaming to buy this table for a long time now. When I opened the table at home, the one side was lifting up ( the table was damaged ). I Immediately took photos, called Cielo in Port Elizabeth, Walmer. Customer service called me and it took them more than a week to send me an email to arrange collection. The lady on the phone said I can bubble wrap the table. After two weeks they said they’re awaiting stock. They emailed me again confirming collection of the table. Then she said no I can’t bubble wrap the table. I am still awaiting response from customer service to collect the table and exchange the table for a new one without damage’s. It’s been almost 2 months now and I’m still having a brand new damaged dining table in my house. Very disappointed in the quality and never thought my dream table will have this poor quality as I have a lot of furniture from Cielo and love their products. Now very disappointed in their customer service and having a brand new damaged table in my house still awaiting collection and to be replaced. I responded immediately when I opened my brand new table I bought but they just don’t care to replace the table.