EG
Etienne G
1 reviews | Active since Dec 2021
31 Jan 2024, 10:10
BAD Customer support.
Great looking product and sales staff, the after sale service does NOT match. We purchased a TV unit, speedy payment and delivery, BUT it was delivered by Usifast badly damaged. I logged a complaint and Yonela Njongi was assigned to me. Long story short, It took a month for them to collect. No call when they coming, just a call to say they are outside. It's been ANOTHER month and apparently, they are still waiting to receive the broken unit, before sending a new one. Numerous calls and emails ignored, the ones answered is just sorry we still waiting.... 2 months I've been waiting!??? (Case:107273)
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Cielo's replyOfficial
31 Jan 2024, 15:26Good day Etienne,
We deeply regret the inconvenience and frustration you have experienced with our after-sales support, and we sincerely apologize for the delays and lapses in communication. Your feedback is valuable to us, and we understand the importance of a seamless post-purchase experience.
We want to express our gratitude for your kind words about our product and sales staff. We are truly sorry that the positive experience you had during the purchase did not extend to the delivery and post-sale process.
Regarding the damaged TV unit, we acknowledge that the handling of your case has fallen short of our standards.
We have escalated your query to our highest priority. Our team is actively working to expedite the process and ensure that your concerns are addressed.
Thank you for your understanding and patience as we work to rectify this situation.
Regards
Customer Service Care
We deeply regret the inconvenience and frustration you have experienced with our after-sales support, and we sincerely apologize for the delays and lapses in communication. Your feedback is valuable to us, and we understand the importance of a seamless post-purchase experience.
We want to express our gratitude for your kind words about our product and sales staff. We are truly sorry that the positive experience you had during the purchase did not extend to the delivery and post-sale process.
Regarding the damaged TV unit, we acknowledge that the handling of your case has fallen short of our standards.
We have escalated your query to our highest priority. Our team is actively working to expedite the process and ensure that your concerns are addressed.
Thank you for your understanding and patience as we work to rectify this situation.
Regards
Customer Service Care
Cielo's reply31 Jan 2024, 15:26
Official
Good day Etienne,
We deeply regret the inconvenience and frustration you have experienced with our after-sales support, and we sincerely apologize for the delays and lapses in communication. Your feedback is valuable to us, and we understand the importance of a seamless post-purchase experience.
We want to express our gratitude for your kind words about our product and sales staff. We are truly sorry that the positive experience you had during the purchase did not extend to the delivery and post-sale process.
Regarding the damaged TV unit, we acknowledge that the handling of your case has fallen short of our standards.
We have escalated your query to our highest priority. Our team is actively working to expedite the process and ensure that your concerns are addressed.
Thank you for your understanding and patience as we work to rectify this situation.
Regards
Customer Service Care
We deeply regret the inconvenience and frustration you have experienced with our after-sales support, and we sincerely apologize for the delays and lapses in communication. Your feedback is valuable to us, and we understand the importance of a seamless post-purchase experience.
We want to express our gratitude for your kind words about our product and sales staff. We are truly sorry that the positive experience you had during the purchase did not extend to the delivery and post-sale process.
Regarding the damaged TV unit, we acknowledge that the handling of your case has fallen short of our standards.
We have escalated your query to our highest priority. Our team is actively working to expedite the process and ensure that your concerns are addressed.
Thank you for your understanding and patience as we work to rectify this situation.
Regards
Customer Service Care