TD
Taz D
1 reviews | Active since Feb 2013
27 Feb 2023, 21:52
Bad customer service and quality items
Wheco group has the WORST CUSTOMER SERVICE EVER! I purchased items from the Cielo group and not even a month later it started to deteriorate. Then to try and get an exchange done was like trying to pull teeth. The customer service agents were unprofessional made empty promises including the delivery team. When I eventually received the exchanged item it was incorrectly assembled and now the battle begins all over. I will NEVER EVER purchase from this store again despite wanting arm chairs but given the service I would much rather spend my money at other luxury retailers which excellent customer service.
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Cielo's replyOfficial
28 Feb 2023, 07:49Dear Taz
Thank you for your review.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard. Your feedback is well received and concerns are noted. We will do due diligence to ascertain the root cause of your recurring issue. This will be given our utmost attention.
As a valued customer. We would like to thank you for your business and support. We would once again like to apologize for the service experienced and inconvenience incurred.
Kind RegardsCustomer Care
Thank you for your review.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard. Your feedback is well received and concerns are noted. We will do due diligence to ascertain the root cause of your recurring issue. This will be given our utmost attention.
As a valued customer. We would like to thank you for your business and support. We would once again like to apologize for the service experienced and inconvenience incurred.
Kind RegardsCustomer Care
Cielo's reply28 Feb 2023, 07:49
Official
Dear Taz
Thank you for your review.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard. Your feedback is well received and concerns are noted. We will do due diligence to ascertain the root cause of your recurring issue. This will be given our utmost attention.
As a valued customer. We would like to thank you for your business and support. We would once again like to apologize for the service experienced and inconvenience incurred.
Kind RegardsCustomer Care
Thank you for your review.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard. Your feedback is well received and concerns are noted. We will do due diligence to ascertain the root cause of your recurring issue. This will be given our utmost attention.
As a valued customer. We would like to thank you for your business and support. We would once again like to apologize for the service experienced and inconvenience incurred.
Kind RegardsCustomer Care