MH
Maropeng H
1 reviews | Active since May 2020
31 Dec 2024, 07:26
Bad customer service
I am extremely disappointed with the customer service as well as delivery service of this company, I mean they make you pay extra for ****ty service . How can we wait a month to get our goods I mean we purchased the goods on the 27 Nov today it’s 31 Dec still no parcel. Such a disappointment for a company that prides itself with quality. Don’t make people pay for services you’ll fail to deliver.
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Cielo's replyOfficial
31 Dec 2024, 09:43Dear Maropeng,
We sincerely apologize for the delay in delivering your order and the frustration this has caused.
We understand your disappointment, especially after paying for a service that hasn’t met your expectations.
This is not the experience we aim to provide, and we deeply regret the inconvenience.
We understand your disappointment, especially after paying for a service that hasn’t met your expectations.
This is not the experience we aim to provide, and we deeply regret the inconvenience.
We are currently investigating the cause of the delay and will take immediate action to ensure your order is delivered as soon as possible.
We truly appreciate your feedback and will work to improve our services.
Kind Regards,
Customer Service Team.
We truly appreciate your feedback and will work to improve our services.
Kind Regards,
Customer Service Team.
Cielo's reply31 Dec 2024, 09:43
Official
Dear Maropeng,
We sincerely apologize for the delay in delivering your order and the frustration this has caused.
We understand your disappointment, especially after paying for a service that hasn’t met your expectations.
This is not the experience we aim to provide, and we deeply regret the inconvenience.
We understand your disappointment, especially after paying for a service that hasn’t met your expectations.
This is not the experience we aim to provide, and we deeply regret the inconvenience.
We are currently investigating the cause of the delay and will take immediate action to ensure your order is delivered as soon as possible.
We truly appreciate your feedback and will work to improve our services.
Kind Regards,
Customer Service Team.
We truly appreciate your feedback and will work to improve our services.
Kind Regards,
Customer Service Team.